O2C LIFE CYCLE

ORDER TO CASH LIFE CYCLE

Order cycle

• 1.customer sends details of order or sales dept brings order from customer.


• 2.Enter the order in Sales order (SO)


• 3.Book an SO


• 4.Check for ATP (Available to promise)


• 5. Check for CTP (Capable to Promise) and CTD (capable to deliver)


• 6.Schedule SOship date


• 7.Send SO Acknowledgement


• 8.Resolve SO Holds


• 9.Release Credit Holds (Go to SO actions tab and release hold or increase the credit amount in customers->>standard-->>profile:amount)


• 10.Pick material (Pick release material from Inventory)


• 11.Pick wave MO is generated by system and material is moved to staging


• 12.prepare material for shipment (Packing)


• 13.Load Material


• 14.Ship material (Send ship documentslike bill of lading,customer invoice,packing list,vehicle load sheet)


• 15.Generate invoice in AR AR-> setup-> Auto invoice and send it to cus.


• 16.customer followup (calling customer thruphone,Dunning letters etc)


• 17.Customer payment aganist the invoice and receive payment


• 18.Financial reconcilation (reconsile shipment and payment done by customer)Order to cash

life cycle contains following stepsOrder Entry --> OrderBooked --> Pick release --> Ship confirm --> Auto invoice--> invoice --> Receipt --> Bank ReconcilationsSteps in Order management

Enter the sales orderBook the sales orderSteps in Shipping exexutionrelease the sales order for pickingShip confirm the sales orderSteps in ReceivablesRun auto invoiceInvoiceBank ReconcilationTechnical point of o2c(order to cash) is as follows

first we setup the customer,tax category details,item details,pricing definitions,payment terms,freight terms and then only we can order the product.for set up main base tables areRA_CUSTOMERS,RA_ADDRESSES,RA_CUST_SITE_USES_ALLthen go for the order entryhere effected tables

areOE_ORDER_HEADERS_ALL,OE_ORDER_LINES_ALLflow_status_code for both tables will be 'ENTER'then book the orderflow_status_code for both tables ofOE_ORDER_HEADERS_ALL,OE_ORDER_LINES_ALLwill be 'Booked'WSH_DELIVERY_DETAILS,WSH_DELIVERY_ASSIGNMENTS will be going to effect.the pick releasethe flow_status_code for OE_ORDER_HEADERS_ALL will be 'BOOKED"and flow_status_code for OE_ORDER_LINES_ALL will be 'awaiting shipping"pick conformflow_status_code for both tables of OE_ORDER_HEADERS_ALL,OE_ORDER_LINES_ALL will be 'PICKED'ship conform flow_status_code for both tables of

OE_ORDER_HEADERS_ALL,OE_ORDER_LINES_ALL will be 'SHIPPED'here in WSH_NEW_ASSIGNMENTS the status_code is 'CL' then the order details are conformed and otherwise it is 'Open' stagehere in WSH_DELIVERY_DETAILS the oe_interface_flag is 'Y' then the order is closed and if it is 'N' it is an error in the order line details and we need to assign line level order detailsonce the shipping is conformed invoice will be generatedthe effected tables are RA_CUSTOMER_TRX_ALL,RA_CUSTOMER_TRX_LINES_ALLthis is O2C